Printer Support Services Information

Will Printers Advice technicians be able to resolve my issue or answer my questions effectively?

Absolutely. All Printers Advice technicians are experienced and knowledgeable in all supported technologies.

Are Printers Advice technicians certified?

While many of our technicians hold one or more industry-standard certifications, it is not a requirement. We believe that certifications alone do not accurately reflect a technician's knowledge. Anyone can study for and pass a certification test. We prioritize real education, experience, knowledge, and ability above all else. Our interview process is thorough, assessing these qualities as well as the candidates' communication and presentation skills.

Can Printers Advice connect to my computer and resolve my problem for me?

Yes, Printers Advice offers remote assistance at no additional cost. This is the easiest and most efficient way to view and resolve any issues. To fix most problems and connect to your computer, a working internet connection is required. If your internet connection is down, our technicians will assist you over the phone.

How long will it take to resolve my problem?

The time required to resolve an issue varies based on its nature and severity. Basic problems might be resolved in as little as ten minutes, although most issues will take longer. More complex problems can take an hour or more, depending on various factors. For instance, malware removal typically takes 1 to 2 hours to fully resolve. Printers Advice strives to work as efficiently as possible to resolve issues and answer questions. We aim to be fast, but we never compromise on the quality of our work.

Will Printers Advice replace parts for my computer or other devices?

No, Printers Advice can only resolve issues that do not require physical repair, which covers the vast majority of problems. However, we can still guide you toward a solution or act on your behalf to get the issue resolved.

Will Printers Advice technicians visit my home?

No, Printers Advice only provides remote technical assistance via phone or internet. Since over 95% of issues can be resolved remotely, our service is ideal for most technology problems. For the remaining 5% of issues, we can guide you toward a solution or act on your behalf to achieve a resolution.

Can Tech to Us access my computer after the remote session has ended?

Absolutely not. Our technicians can only access your computer if you intentionally request help and grant us permission to connect. We cannot log into your computer without your consent.

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